Assistant Guest Relation Manager

Condition:





Salary 1200$
Duration of Employment Contract : 2 years
Accommodation : comfortable free single accommodation is provided
Transportation: provided
Medical Insurance: provided
Public holidays: 11 days per year
Meal: free duty meal
Benefit: wage of 21 days gratuity end of service per year
Benefit: 50% F&B Discount, 30% Spa Discount
Benefit : Free learning courses, many more other benefits within Minor Worldwid





Responsibilities:





Welcoming Guests: Greet and ensure guests feel valued and appreciated upon arrival.
Addressing Guest Concerns: Handle complaints, feedback, and special requests promptly and effectively.
Coordinating Services: Liaise with departments (e.g., housekeeping, food & beverage) to ensure smooth guest experiences.
Managing Reservations: Assist with bookings, special arrangements, and VIP services.
Monitoring Guest Satisfaction: Conduct follow-ups and maintain feedback records to improve services.
Promoting Hotel Services: Introduce guests to available amenities, promotions, and packages.
Training Staff: Guide team members on maintaining high-quality guest service standards.





Requirements:





Experience: Proven experience in hospitality or customer service, preferably in a managerial role.
Education: Degree in Hospitality Management or a related field.
Communication Skills: Excellent verbal and written communication, with a friendly and approachable demeanor.
Problem-Solving Abilities: Strong conflict resolution and decision-making skills.
Language Proficiency: Fluency in multiple languages is often an advantage.
Customer-Oriented Mindset: Passion for delivering exceptional guest experiences.
Technical Skills: Familiarity with hotel management software and reservation systems.


Location:





Country, city: Qatar


Email: mailto:[email protected]