Front Office Agent

Job responsibilities


Welcome and check-in/check-out guests professionally and efficiently
Handle guest requests, inquiries, and complaints with professionalism
Ensure accurate billing and payment processing
Provide information about the hotel, local attractions, and services
Coordinate with other departments to ensure guest satisfaction
Maintain a neat and organized front desk area


Requirements


Experience: Minimum 1 year in a front office or guest services role in hospitality
Language Skills: Fluency in Azerbaijani, English, and Russian
Technical Skills: Proficient in Opera PMS
Strong interpersonal and communication skills
Ability to work in a fast-paced, customer-oriented environment
Professional appearance and positive attitude


Interested candidates can apply by filling out the form in the Apply for job button.