Guest Relations Agent

Condition:





Salary 685$
Accommodation: Provided
Transportation: Provided
Work schedule : Provided
Visa, med.insurance, airfare: Provided





Responsibilities:





1. Guest Services & Assistance:
Greet and welcome guests warmly upon arrival.
Assist with check-in and check-out procedures, ensuring a smooth experience.
Address guest inquiries regarding hotel amenities, local attractions, and services.
Handle special requests such as room upgrades, transportation, and dining reservations.
2. Guest Satisfaction & Problem Resolution:
Proactively ensure guests have a pleasant stay by anticipating their needs.
Handle guest complaints and resolve issues in a professional and timely manner.
Coordinate with different departments (housekeeping, concierge, F&B) to fulfill guest requests.
Follow up with guests to ensure their satisfaction and gather feedback.
3. VIP & Special Guest Handling:
Provide personalized services for VIPs, repeat guests, and loyalty members.
Maintain detailed guest profiles, including preferences and past requests.
Arrange for special occasions such as birthdays, anniversaries, or honeymoon setups.
4. Communication & Coordination:
Act as a liaison between guests and hotel departments.
Maintain updated records of guest interactions and preferences.
Inform management about recurring guest issues or service improvements.
5. Administrative & Operational Support:
Manage guest bookings, inquiries, and requests via phone, email, or in person.
Assist in preparing reports related to guest satisfaction and service quality.
Stay updated on hotel promotions, events, and policies to provide accurate information.





Requirements





1. Education & Experience
Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field (preferred).
Previous experience in guest relations, front office, or customer service roles within the hospitality industry.
Experience in handling VIP guests and high-end clientele is an advantage.
2. Skills & Competencies
Excellent Communication Skills – Fluent in English (additional languages are a plus).
Strong Interpersonal Skills – Ability to engage with guests and build positive relationships.
Customer Service Orientation – Passion for delivering high-quality, personalized service.
Problem-Solving Ability – Quick and effective resolution of guest concerns.
Multitasking & Organizational Skills – Ability to manage multiple tasks in a fast-paced environment.
Cultural Awareness – Understanding and respect for diverse guest backgrounds.
Professional Appearance – Well-groomed, with a polished and professional demeanor.
3. Technical Skills
Proficiency in hotel management software (Opera, Fidelio, or similar systems).
Basic knowledge of Microsoft Office (Word, Excel, Outlook).
Ability to use reservation and CRM systems to track guest preferences and feedback.
4. Availability & Flexibility
Willingness to work in shifts, including weekends and holidays.
Ability to handle high-pressure situations with a calm and positive attitude.


Location







Category: Hospitality
Country, city: Qatar


Email: mailto:[email protected]