Service Product Manager

Job Responsibilities:


Develop and manage service products and solutions, ensuring alignment with customer needs and market trends.
Define service product lifecycle strategies, including design, development, launch, and phase-out;
Conduct market analysis to understand industry trends, customer requirements, and competitor offerings;
Identify opportunities to enhance service offerings and improve competitiveness;
Work closely with R&D, sales, and delivery teams to design and implement tailored service solutions;
Collaborate with local and global teams to ensure consistency in service standards;
Act as a key point of contact for customers, understanding their service needs and providing appropriate solutions;
Support customer projects by delivering service-related expertise and ensuring successful implementation;
Provide pre-sales support, including technical presentations, service pricing, and contract preparation;
Train sales teams and partners on service products to improve sales effectiveness;
Monitor the quality and performance of delivered services, addressing any issues or gaps;
Establish KPIs and ensure continuous improvement in service delivery;
Ensure all service offerings comply with local regulations and company policies;
Prepare and maintain documentation for service product specifications, pricing, and updates;


Job Requirements:


Bachelor’s degree in telecommunications, IT, engineering, or a related field
Proven experience (5+ years) in service/product management within the telecommunications or IT industry.


Technical Skills:


Strong understanding of telecommunications and IT service solutions (e.g., cloud, 5G, managed services).
Proficiency in project management methodologies and tools.
Analytical and Problem-Solving Skills:
Ability to analyze market trends and customer needs to define competitive service offerings.
Strong problem-solving skills to address technical or operational challenges.


Communication and Collaboration:


Excellent verbal and written communication skills in English (additional languages are a plus).
Strong interpersonal skills to work effectively with customers, cross-functional teams, and global stakeholders.


Customer Focus:


Deep understanding of customer pain points and the ability to deliver customized service solutions.
Experience in customer relationship management, particularly in a B2B setting.


Business Acumen:


Knowledge of pricing models, cost management, and ROI analysis for service products.
Awareness of legal and regulatory compliance in the telecommunications industry.


Flexibility and Travel:


Willingness to travel domestically and internationally as required.