Duty Manager

Condition:





Salary 1650$
1 bed room appartment in vip area
Accommodation: Provided
Transportation: Provided
Work schedule : Provided
Visa, med.insurance, airfare: Provided





Responsibilities:





Supervise the daily operations of all departmental employees and facilities to ensure smooth and efficient functioning.
Take personal responsibility for maintaining high quality levels in both product and service, ensuring guest satisfaction at all times.
Ensure adherence to Standard Operating Procedures (SOPs) by training all staff and monitoring their performance. Regularly update and implement new LSOPs related to front office operations, capturing best current practices.
Drive the implementation of all hotel sales and promotional programs. Take personal responsibility for promoting upselling throughout the property.
Monitor daily arrivals and take appropriate action for any VIPs or special requests. Coordinate with housekeeping, room service, and guest relations to ensure these actions are carried out effectively.
Foster a positive and motivational work environment within the department, encouraging collaboration and high morale.
Provide coaching and counseling to associates, offering support, guidance, and addressing any performance concerns.
Ensure associates are well-informed about the hotel’s products and services, including room types, rates, features and facilities, food and beverage outlets, promotions, spa and health club offerings, and other services.
Attend meetings and training sessions as required to stay updated and continuously improve performance.





Requirements:





English language pre-intermediate and higher.
Expereince of work min 5 years.
Team player.
Communicative.
Good skills in selling products.
Certificates and diplomas.


Location







Category: Hospitality
Country, city: Qatar


Email: mailto:[email protected]